Return Policy and Delivery

Returns Policy

Thank you for choosing our products. We strive to ensure your complete satisfaction with every purchase. In the event that you need to return an item, please carefully review our return policy below.

Returns must be initiated within 14 days of the item’s delivery date. To be eligible for a refund or exchange, the item must be in its original condition, unused, and with any seals intact.

Please note: Any hair that has been requested to be custom colored or dyed, as well as wigs, cannot be refunded once the order has been placed. These items are customized specifically for you, and therefore, are not eligible for return or refund.

Additionally, all hair orders take 7-12 working days to process and ship. Please ensure you factor in this timeframe when placing your order.

To process your return, we kindly ask that you provide a receipt or proof of purchase.

Refunds:

Upon receiving and inspecting your returned item, we will send you an email confirmation to acknowledge its arrival. You will also be notified regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a specified timeframe.

Late or missing refunds:

If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company in case of any delays. It’s not uncommon for banks and financial institutions to require processing time before the refund is officially posted. If further assistance is needed, please feel free to contact us at hey@brandivvici.com

Exchanges:

We offer exchanges only for defective or damaged items. If you need to exchange your product for the same item, please send us an email at Brandivvici@gmail.com and ship your item to the following address:

Brandi Vvici London LTD
Suite 101b Peel House
London Road, Morden
England, SM4 5BT

Shipping:

To return your product, please ship it to:

Brandi Vvici London LTD
Suite 101b Peel House
London Road, Morden
England, SM4 5BT

Upon receipt of your order, kindly examine the goods immediately and notify us promptly of any issues or concerns.

Please note that the item is your responsibility until it reaches our facility. To safeguard your shipment, we recommend using a delivery service that provides insurance coverage for the value of the goods.

If you are returning a product