Returns Policy
Thank you for choosing our products. We strive to ensure your complete satisfaction with every purchase. In the event that you need to return an item, please carefully review our return policy below.
Returns must be initiated within 14 days of the item’s delivery date. To be eligible for a refund or exchange, the item must be in its original condition, unused, and with any seals intact.
Please note: Any hair that has been requested to be custom colored or dyed, as well as wigs, cannot be refunded once the order has been placed. These items are customized specifically for you, and therefore, are not eligible for return or refund.
Additionally, all hair orders take 7-12 working days to process and ship. Please ensure you factor in this timeframe when placing your order.
To process your return, we kindly ask that you provide a receipt or proof of purchase.
Refunds:
Upon receiving and inspecting your returned item, we will send you an email confirmation to acknowledge its arrival. You will also be notified regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a specified timeframe.
Late or missing refunds:
If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company in case of any delays. It’s not uncommon for banks and financial institutions to require processing time before the refund is officially posted. If further assistance is needed, please feel free to contact us at hey@brandivvici.com
Exchanges:
We offer exchanges only for defective or damaged items. If you need to exchange your product for the same item, please send us an email at Brandivvici@gmail.com and ship your item to the following address:
Brandi Vvici London LTD
Suite 101b Peel House
London Road, Morden
England, SM4 5BT
Shipping:
To return your product, please ship it to:
Brandi Vvici London LTD
Suite 101b Peel House
London Road, Morden
England, SM4 5BT
Upon receipt of your order, kindly examine the goods immediately and notify us promptly of any issues or concerns.
Please note that the item is your responsibility until it reaches our facility. To safeguard your shipment, we recommend using a delivery service that provides insurance coverage for the value of the goods.
If you are returning a product from outside the EU, please refrain from using courier services to prevent excessive clearance fees. In such cases, we may refuse delivery or charge any applicable fees back to you. For customs documentation, please specify the value on the parcel as “ZERO” and clearly indicate “RETURNED GOODS” on the customs form and parcel itself. We regret that we are unable to accept parcels incurring duty charges.
Please note that Brandi Vvici London LTD does not cover return postage fees, except in cases where an incorrect item or a faulty product has been received.
The time required for your exchanged product to reach you may vary depending on your location.
Pre-Order Terms & Conditions
Thank you for considering our pre-order items. We strive to provide you with the best shopping experience, even for items that are not currently in stock. Before placing your pre-order, please take a moment to familiarize yourself with the following rules and regulations:
1. Payment: Pre-orders require payment to be made at the time of checkout, as indicated in the item description.
2. Cancellation: Please note that once a pre-order is placed, we cannot accept cancellations.
3. Shipping Timeframe: Due to the nature of pre-order items, we are unable to provide an exact ship date or guarantee availability within a specific range of working days. We will ship your order as soon as the items become available.
4. Delayed Delivery: In some cases, ordered items may arrive later than the estimated timeframe of 14-21 working days due to factors such as customs clearance. For hair orders, please note that these will typically take 7-12 working days.
5. Patience Requirement: We kindly request that you refrain from placing a pre-order if you are unable to wait for the specified timeframe.
6. Combined Orders: If you include both in-stock and pre-ordered items in your order, all items will be shipped together once all pre-ordered items become available.
7. Acceptance of Terms: By placing an order with us, you acknowledge and accept these terms and conditions.
If you have any questions or concerns regarding our pre-order process, please don’t hesitate to contact our customer service team at hey@brandivvici.com.
FAQs
What Type of Hair Do You Sell?
• Raw Japanese Mink Hair:
• Super Fine Straight Hair from Japanese Donor Women
• Unprocessed raw hair
• Healthy, Smooth & Flat Cuticles
• No dye, all-natural color 1B
• 100g bundles
• Healthy, single-donor bundles
How Many Bundles Do I Need For A Full Install?
• 12-26” – 3 bundles
• 28”+ – 4 bundles
What Type Of Lace Do You Sell?
• Transparent Lace:
Our Transparent Lace is thin and durable, giving a seamless finish for your sew-ins or wig installs.
Returns and Exchanges
Due to the nature of our products, all sales are final, meaning we do not accept returns or exchanges, with the exemption that we have made a mistake.
To report an issue, please contact us at Brandivvici@gmail.com with your full name, order number, and pictures or videos of your order. We will reply within 24-48 hours.
Please check your order thoroughly before placing it, and feel free to contact us with any questions at Brandivvici@gmail.com—we’re always happy to assist.
Before shipment, all products are thoroughly analyzed and inspected. We take videos and photographs of each order and keep them on file.
Shipping
Do you ship worldwide?
Yes, we ship worldwide.
How long is shipping?
• Available Items: Display “READY TO SHIP”
• UK: 1-2 working days via Royal Mail Special - £8
• Europe: 3-5 working days via DHL Express - £35
• Outside UK: 3-7 working days via DHL Express - £50
Shipping/Wait Times for Items NOT Ready to Ship
If your item is not in stock, it will NOT display “Ready to Ship.” Once you place your order, our factory will receive your order and begin processing. Production time takes 14-21 working days to reach us in the UK. We will take 1-2 days to prepare your order for shipping.
• UK: 1-3 working days via Royal Mail Express - £5.99
• Europe: 3-5 working days via Royal Mail Tracked & Signed - £15.99
• Outside UK: 3-7 working days via Royal Mail Tracked & Signed - £19.99
We ask that you wait up to 4 weeks to receive items that are not “Ready to Ship.”
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